Re: My Oppo 981 died.....
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Joined: Feb 2009
Posts: 3,466
connoisseur
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connoisseur
Joined: Feb 2009
Posts: 3,466 |
That may be the case, the BDP-80 has nothing special in the way of a scaler. Nearly all the price increase from the 80 to the 83 is to cover the scaler chip, which is one if the best made today.
Pioneer PDP-5020FD, Marantz SR6011 Axiom M5HP, VP160HP, QS8 Sony PS4, surround backs -Chris
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Re: My Oppo 981 died..... UPDATE
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Joined: Nov 2006
Posts: 1,333
connoisseur
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OP
connoisseur
Joined: Nov 2006
Posts: 1,333 |
I got UPS notification this morning that Oppo received my 981. I just got notification tonight via FedEx that it has been repaired and is en rout back to me. Now that's fast!!
Scott
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Re: My Oppo 981 died..... UPDATE
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Joined: Dec 2006
Posts: 3,569
connoisseur
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connoisseur
Joined: Dec 2006
Posts: 3,569 |
It would be interesting if you still have the serial number or some other way of identifying it to see if you actually get the original back or if it’s one that was already repaired. As long as I got a working machine back I would care how they did it, just that it seems like a very fast turnaround.
3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1
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Re: My Oppo 981 died..... UPDATE
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Joined: Aug 2007
Posts: 3,488 Likes: 9
connoisseur
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connoisseur
Joined: Aug 2007
Posts: 3,488 Likes: 9 |
Unless the laws are very different in the US than in Canada, they would be allowed to send a different repaired unit. They could send a new one, but not a used one.
See Mojo's signature
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Re: My Oppo 981 died..... UPDATE
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Joined: Nov 2006
Posts: 1,333
connoisseur
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OP
connoisseur
Joined: Nov 2006
Posts: 1,333 |
It would be interesting if you still have the serial number or some other way of identifying it to see if you actually get the original back or if it’s one that was already repaired. As long as I got a working machine back I would care how they did it, just that it seems like a very fast turnaround. That was my thought as well. As long as it works...
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Re: My Oppo 981 died..... UPDATE
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
It would seem most companies simply send out a repaired unit to shorten down time, look at the gaming consoles for example. I received a repaired Wii when mine developed a VERY noisy drive and all the Xbox's that have been sent in for repairs.
Jason M80 v2 VP160 v3 QS8 v2 PB13 Ultra Denon 3808 Samsung 85" Q70
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Re: My Oppo 981 died..... UPDATE
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Joined: Feb 2004
Posts: 2,854
connoisseur
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connoisseur
Joined: Feb 2004
Posts: 2,854 |
Unless the laws are very different in the US than in Canada, they would be allowed to send a different repaired unit. They could send a new one, but not a used one. Actually, you'll find that most of the terms you agree to when you sign up on a site or buy something relative to warranty/repair/etc. allows for the OEM to repair, replace or refund at their option. Unless the unit dies in the first 30-60 days, replacement usually means you will get a unit back that has been refurbished and is in generally the same condition/useage area/age of the unit you sent in. That's the simple letter of the law, so to speak. The smart guys send something back that won't upset you because they value you, want your future business, understand good input by users is much better than bad - pick the one you like. Oppo seems to be on the plus side of the equation.
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Re: My Oppo 981 LIVES!!
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Joined: Nov 2006
Posts: 1,333
connoisseur
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OP
connoisseur
Joined: Nov 2006
Posts: 1,333 |
I got my 981 back on Wednesday and unpacked it today (the power cord was at work). To my surprise, they repaired and returned MY player - s/n's match!! They also returned a disc that I didn't even know was in the player and they updated the software. Complete with a 90 day warranty.
I connected all the cables and it runs like new!
Super impressed with with the c/s.
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Re: My Oppo 981 LIVES!!
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Joined: Jul 2006
Posts: 12,077 Likes: 7
Founder, Axiom Upgrade Club shareholder in the making
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Founder, Axiom Upgrade Club shareholder in the making
Joined: Jul 2006
Posts: 12,077 Likes: 7 |
OPPO does seem to be on the ball. I forget what issue I had, but when I emailed them, they responded very promptly and with the right answer. Granted, that's just one experience and not a big picture, but it still felt very weird to get effective service without more of a dialogue. Ha ha.
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Re: My Oppo 981 LIVES!!
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Joined: Jul 2006
Posts: 12,077 Likes: 7
Founder, Axiom Upgrade Club shareholder in the making
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Founder, Axiom Upgrade Club shareholder in the making
Joined: Jul 2006
Posts: 12,077 Likes: 7 |
I scared myself and thought I would need to contact OPPO support again. Last night the video crapped out on me. I thought I'd checked both ends of the connection, but I couldn't get the picture back last night. Today, I turned it on and there was a picture, but then when I put a CD in to play, the video and audio kept going away until finally it was black and silent. I eventually double-checked the connections and found that the HDMI cable had, in fact, pulled out of the player. Whew. I avoided having to get good customer service.
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