Axiom Home Page Forums General Discussion Advice from Axiom Owners Is Axiom Audio Out of Business - No Phone or Email

I just ordered 2 pairs of M5's LOL

. Ian will have to build yours in his living room.

Bookshelves or OW? That will be 3 pairs for you!

Both. A bookshelf to replace existing and trading in. Only reason I am doing this is to get a custom finish over the black vinyl. Then OW's for the family room. I just did a comparison in the family room. A sonos sound bar vs m22v3 with a cheap receiver. It wasn't close. I returned the sonos. I wasn't expecting the sound bar to fully compete but the gap between the two was pretty far.

You like the v4 soundstage better than your old M80s?

I have m80v4's that I got by trading up a while ago. My 7.2 theater room is all Axiom v4's except the subs which are PSA's. I've heard the ti's. v2's v3's and v4's. The v4 series Axioms are a step up from previous models. M5HP's are a special bookshelf.

Spiroh, could you post a comparison review of both products on a separate thread? Before I decided on passive speakers + AVR last year, I scoured the internet looking for consumer comparisons of Sonos/Bose/LG sound bars with conventional speakers, and didn't find much. The nice thing about Axiom's forum is that their contents show up in search engines.

There was a consensus that separates were better, but none of them quantified what those differences were (Channel separation? Compression at high volumes? Fake channel effects? Cabinet resonances?).

I prefer the looks of a sound bar and convenience of wireless, but I have a hunch I would have also returned one to pursue sound quality.

Yup, I can do that. Keep in mind I already returned the sonos soundbar and sub so I will have to go by memory. That said it was EASY to compare both of them.

This is quite the thread and not the first time now that people have asked in the past year+.
I got reasonably quick responses from Ian when i was looking at changing things around the past year. Sales Andrew i suspect is swamped. Calling is a hit and miss now as to whether someone answers or you get voice mail.
I have no doubt that things have changed with the retiring of several veteran front end folk, but if a company is that busy, they should be hiring people to fill those roles to maintain the service level, even if they are new and unfamiliar with everything yet.

Not sure what is happening, but sadly the customer service has taken a major hit. Sales Andrew has done well for me when i got a hold of him so it isn't the final outcome that has me thinking (i got a bum driver replaced, shipped and received in a few days, got my order put in all done in a few days, emails received almost instantly and acknowledged any email sent was received) but more that the efficiency and likely lack of staff is causing a frustrating waiting situation for customers who are trying to get a hold of someone. After returning my speakers for trade-ins, it took some time (months) and some poking from me to eventually get the credit from the finance folk. A local friend was waiting for Axiom to get back to him to sort out the cost of some LFRs; he hasn't heard anything in months and got no one to answer the phone the couple of times he called.

Axiom is still open, running, doing business, but i hope they are hearing the forum folk and working on getting the customer service back up to their old reputation before too long.
As it is, i was trying to get in a call to the service people because of the dead channel in our Axiom amp, but the only way to contact Axiom now is by phone or the generic 'send us a message' page. They no longer list their service email. YET, because i still had the old service email, i used it and a few hours later i got a ticket for service. That happened much more quickly than going through Sales Andrew.
However, i'm also not sure what to do from here.
I've had no further communications in this regard so i guess i'll be having to call them again myself to find out what is happening.

Stay tuned.

So in the email i received, there is some Mantis Bug Tracker page associated with Axiom. I clicked on these links but to login you need an account. I'm not certain this is for the end user or whether this is for Axiom's internal service people.
There were no instructions received with the service ticket in this regard.

Got a call from Sales Andrew yesterday and i followed up with him today. Tried calling three times from yesterday to day and got him on the third try.
Not bad overall, but still not like years ago when the phone was answered by someone all the time, first try in my experience.

Amp is going to be returned for assessment and repair. Gotta dig out that original box now...