 Re: Does Axiom Return emails?
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Joined: Apr 2005
Posts: 552
aficionado
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aficionado
Joined: Apr 2005
Posts: 552 |
I am very surprised to hear that. It is probably the main (info-like) e-maild address you describe it does not work. I have emailed directly in the past to Noreen, Amie, Brent, Jean-Claude, and they have all come back to me same day - no exeptions! I know you don't like calling, but you can try with Axioms, you can get somebody very relaxed on the other line, no pressure no hastle whatsoever! Trust me in this one, I am picky myself.
Axiom M60s, QS4s, VP100 Onkyo TX-SR804 Oppo 970HD
Rotel RB-1080/RCD-1072 REL Q150E sub, PS 3
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Re: Does Axiom Return emails?
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Joined: Dec 2006
Posts: 3,569
connoisseur
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connoisseur
Joined: Dec 2006
Posts: 3,569 |
A couple evenings ago I sent a PM to Amie to be added to the audition list. I was added to the list and had a confirmation PM waiting for me when I got home from work the next day.
Also, perhaps some of your questions could be answered here in the forum.
3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1
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Re: Does Axiom Return emails?
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Joined: Dec 2005
Posts: 212
local
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local
Joined: Dec 2005
Posts: 212 |
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Re: Does Axiom Return emails?
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Joined: Mar 2007
Posts: 5
regular
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regular
Joined: Mar 2007
Posts: 5 |
I have to chime in and say I have had the same experience. I sent two emails in the last couple of weeks without a response.
I'm currently out of the country so it's difficult to call by telephone.
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Re: Does Axiom Return emails?
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Joined: Jan 2004
Posts: 13,849 Likes: 15
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,849 Likes: 15 |
I have to chime in and say in the 3+ years I've been associated with Axiom, I have always been impressed by their 2nd to none customer service. I guess if you look at the number of posts I have to the few that are complaining, hmmm, maybe we have a few trolls trying to stir up a little dirt.  I think the norm is obvious, nuff said.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: Does Axiom Return emails?
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Joined: Dec 2006
Posts: 3,569
connoisseur
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connoisseur
Joined: Dec 2006
Posts: 3,569 |
Randy,
I have corresponded with jasonpt, the threads author, via PM. He asked me some questions base on my equipment.
I told him some of his questions would be better or at least more diversely answered by more experienced members and he should post them in the forum. But ultimately it’s his choice.
Dean
3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1
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Re: Does Axiom Return emails?
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Joined: Jan 2004
Posts: 13,849 Likes: 15
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,849 Likes: 15 |
I agree Dean, everyone has their own method of communication. Lord knows, I am by far any expert and don't claim to be. It is just frustrating that someone with little experience with Axiom and so few posts comes on and makes statements in this manner.
I don't want other newbies to read such posts and get the wrong ideas. I think the norm is totally opposite from these statements. Nobody is perfect, but to come on an internet forum and make statements like this?
Come on JasonPT, take a chill pill. By the way, where is that guy, hmmmm, he has seemed to vanish.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: Does Axiom Return emails?
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Joined: Feb 2007
Posts: 23
hobbyist
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hobbyist
Joined: Feb 2007
Posts: 23 |
"I guess if you look at the number of posts I have to the few that are complaining, hmmm, maybe we have a few trolls trying to stir up a little dirt."
I also have had an email to Axiom go unanswered. In my case though other Axiom employees have since made up for that and more with attentiveness. So as a whole I've been pleased with the customer service.
I think the call about trolls is getting a bit defensive. I think many here lurk and don't post much and perhaps when the OP commented on the emails others thought they would chime in with their experiences. No need to start throwing post counts at them.
I think most are able to use common sense and measure the occassional service slip up with the overwhelming good service feedback. That's what I did despite one email going unanswered (resolved already though). I'm still in my 30 trial and I've been pleased with the attention given to a couple issues I've had.
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Re: Does Axiom Return emails?
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Joined: Jul 2006
Posts: 50
buff
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buff
Joined: Jul 2006
Posts: 50 |
Hi Dan, I'm very sorry we missed your e-mail. We found the problem at our end. If anyone else has not had a response to a recent email to Axiom, please PM me or send an e-mail to andrea@axiomaudio.com.
Axiom Audio
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Re: Does Axiom Return emails?
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Joined: Sep 2004
Posts: 5,422
axiomite
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axiomite
Joined: Sep 2004
Posts: 5,422 |
Quote:
"I guess if you look at the number of posts I have to the few that are complaining, hmmm, maybe we have a few trolls trying to stir up a little dirt."
I also have had an email to Axiom go unanswered. In my case though other Axiom employees have since made up for that and more with attentiveness. So as a whole I've been pleased with the customer service.
I think the call about trolls is getting a bit defensive. I think many here lurk and don't post much and perhaps when the OP commented on the emails others thought they would chime in with their experiences. No need to start throwing post counts at them.
I think most are able to use common sense and measure the occassional service slip up with the overwhelming good service feedback. That's what I did despite one email going unanswered (resolved already though). I'm still in my 30 trial and I've been pleased with the attention given to a couple issues I've had.
Yeah, ZZen, troll calling is a bit harsh, but when you see two new users who have 2 and then 1 post only each and they are both complaints about the same thing, it can raise suspicions. This forum has been well known for open, and honest dicsussions that are meant to help everyone, so it has been "targetted" in the past by some real trolls of the internet. Soon enough, they leave though.
In this case, it would just be more believable if the ones complaining were either consistant posters, or if they didn't up and vanish after making their complaint. It would be good to hear the follow-up as to how Axiom solved their issue so that we can all learn from it. It would also be good if the accused would post their question here as well. You'd be surprised how many people can answer your questions correctly who don't work for Axiom. If they can't, they will tell you, and so on.
Farewell - June 4, 2020
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