Axiom Home Page Forums General Discussion The Water Cooler shipment arrived at incorrect facility

I think you may be dreaming. Have someone pinch you.

Wow! If that wasn't so sad because you need it, it would be hilarious. Anyone from Purolator care to respond? Does Purator really understand the DHL system, because THEY sure don't seem to! for your wait, for DHL.

That's an incredible story! What is DHL thinking?

Dealing with shipping companies makes my blood boil. I'm a very calm person normally, but when I have to call UPS at work I'm better off beating myself in the forehead with the phone.

Sounds like DHL has the same sort of non-linear logic/dead end customer support that UPS does. . .

If DHL missed the initial scan, it will not show up as received from Purolator, but would be in their system......somewhere.

The web tracking says that the package was received by DHL on the 24th.

The phone rep said it was never received.....

Anyway, I am sure it will show up eventually

Physical piece be with you.

This morning DHL web tracking gave me the following message:

12/31/2007 8:15 am With delivery courier

Looks like they just missed the initial arrival scan somewhere. My package was probably on it's way the whole time! (it is arriving on the originally scheduled delivery date)

That leads me to believe that the "shipment arrived at incorrect faciltiy" is some kind of generic message that posts when a package comes up missing/misses a scan somewhere like St_Patguy suggested.

I guess they think it sounds better then "your package is missing"

Hopefully the new amp will fix my rattle. If not the issue may be with the driver (which i doubt because it sounds like it is comming from the back), or the enclosure itself.

Good news, terzaghi! Hope the new amp solves your problem.

well it is 6:47 and still no amp

Maybe DHL has not redeemed themselves yet!

The container and the physical item could have been on two separate trunks, each with half of the address... The woman on the phone might have been right after all

Well... better luck in 2008 for that shipment!