 Re: How many Dish people does it take.....
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Joined: May 2003
Posts: 18,044
shareholder in the making
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shareholder in the making
Joined: May 2003
Posts: 18,044 |
I just got told by my cable company that they don't care about my business. Essentially. I'll be switching soon...
I am the Doctor, and THIS... is my SPOON!
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Re: How many Dish people does it take.....
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Joined: Sep 2004
Posts: 5,422
axiomite
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OP
axiomite
Joined: Sep 2004
Posts: 5,422 |
So how many did it take?
1 - First CS Rep at Dish to upgrade
2 - Dispatcher from Blue Sky Satellite
3 - Original installer from BSS
4 - Call to second dispatcher from BSS
5 - CS Rep (in India) for Dish who must have worked there for 1 day and disconnected me
6 - 2nd CS Rep (Southern gal) who I was making progress with and transferred me to someone who could override the cancellation.
7 - Person transferred to by #6, but when he was trying to get me to someone else to get me my discount, disconnected me
8 - 3rd CS Rep (India again), who must have started the same day as #5, transferred me to Dish tech support level 1. UGH - Hang up
9 - 4th CS Red (Southern guy) who passed me on to get the canceled install overridden.
10 - Gal that could override canceled install who transfered me to someone about the discount
11 - Guy that authorized my discount pricing like the deal that expired in January
12 - Dispatcher from BSS who called to let me know that they canceled my install again!
13 - 2nd Dispatcher from BSS who got me to a local manager
14 - Local manager who came out to do the site assessment
15 - Dish CS Rep who transferred me to get the cancellation overridden again.
16 - Dish person that overrode the cancellation, no need to get pricing deal as it was already documented in my account.
17 - Dispatcher at BSS that I called this morning at 7:30 AM to verify that they were coming
18 - 2nd BSS Dispatcher I called this morning at 11:25 AM asking where the installer is.
19 & 20 - The two installers that came today and hooked things up (wrong)
21 - BSS Dispatcher I talked to tonight to complain that they didn't test the HD and it isn't working
22 - Dish CS Rep that the BSS Dispatcher patched me though. I could hear him, but he couldn't hear me. Click
23 - Dish CS Rep that actually took my call and scheduled at tech support call for Friday so that they can correct the problems and get me my HD programming.
UPDATE: The morons did it again. I am on my 5th half-day off (2.75 days in total now) of work for this install, and they did it again. They canceled the installation on me today because the installer was sick, but they never called to let me know. I had to call them after sitting here waiting for the last 3 hours. So let's see. We are now at: 24 - BSS Installer who called in sick today 25 - BSS Dispatcher who didn't call me to let me know that it was canceled for the day. 26 - BSS CS Rep that I called after waiting 3 hours who told me that I am now rescheduled for next Friday. I will be calling the day before in "scheduled" install now to make sure, as well as about an hour before my "time slot". ARGH!
Farewell - June 4, 2020
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Re: How many Dish people does it take.....
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Joined: Apr 2003
Posts: 16,441
shareholder in the making
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shareholder in the making
Joined: Apr 2003
Posts: 16,441 |
This is about the point when some people go berserk, buy a sword, and head the the dish installer office.
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Re: How many Dish people does it take.....
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
Jason
M80 v2
VP160 v3
QS8 v2
PB13 Ultra
Denon 3808
Samsung 85" Q70
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Re: How many Dish people does it take.....
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Joined: Sep 2004
Posts: 5,422
axiomite
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OP
axiomite
Joined: Sep 2004
Posts: 5,422 |
Ooooo... Swords could be fun!
Farewell - June 4, 2020
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Re: How many Dish people does it take.....
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Joined: Jan 2003
Posts: 315
devotee
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devotee
Joined: Jan 2003
Posts: 315 |
Have you considered just doing it yourself? I have known people who installed a dish system in a few hrs. from scratch. In 3 days you could have built your own dam dish from a pizza pan.
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Re: How many Dish people does it take.....
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Joined: Sep 2004
Posts: 5,422
axiomite
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OP
axiomite
Joined: Sep 2004
Posts: 5,422 |
[quote=nickbuol]
So how many did it take?
1 - First CS Rep at Dish to upgrade
2 - Dispatcher from Blue Sky Satellite
3 - Original installer from BSS
4 - Call to second dispatcher from BSS
5 - CS Rep (in India) for Dish who must have worked there for 1 day and disconnected me
6 - 2nd CS Rep (Southern gal) who I was making progress with and transferred me to someone who could override the cancellation.
7 - Person transferred to by #6, but when he was trying to get me to someone else to get me my discount, disconnected me
8 - 3rd CS Rep (India again), who must have started the same day as #5, transferred me to Dish tech support level 1. UGH - Hang up
9 - 4th CS Red (Southern guy) who passed me on to get the canceled install overridden.
10 - Gal that could override canceled install who transfered me to someone about the discount
11 - Guy that authorized my discount pricing like the deal that expired in January
12 - Dispatcher from BSS who called to let me know that they canceled my install again!
13 - 2nd Dispatcher from BSS who got me to a local manager
14 - Local manager who came out to do the site assessment
15 - Dish CS Rep who transferred me to get the cancellation overridden again.
16 - Dish person that overrode the cancellation, no need to get pricing deal as it was already documented in my account.
17 - Dispatcher at BSS that I called this morning at 7:30 AM to verify that they were coming
18 - 2nd BSS Dispatcher I called this morning at 11:25 AM asking where the installer is.
19 & 20 - The two installers that came today and hooked things up (wrong)
21 - BSS Dispatcher I talked to tonight to complain that they didn't test the HD and it isn't working
22 - Dish CS Rep that the BSS Dispatcher patched me though. I could hear him, but he couldn't hear me. Click
23 - Dish CS Rep that actually took my call and scheduled at tech support call for Friday so that they can correct the problems and get me my HD programming.
24 - BSS Installer who called in sick today
25 - BSS Dispatcher who didn't call me to let me know that it was canceled for the day.
26 - BSS CS Rep that I called after waiting 3 hours who told me that I am now rescheduled for next Friday.
Update: 27 - BSS CS Rep that called me 2 days ago to "troubleshoot" over the phone. Needless to say, there was nothing to troubleshoot since the dish can't see the satellite. He told me that the notes put in by #14 above DID actually say to put a second dish on the roof and point to satellite 61.5 (which is what I wanted). 28 - BSS CS Rep I talked to today to verify the installer was coming out. I also verified that they were going to put a second dish up. It wasn't in the notes for the installer (idiots), but they looked back at the notes for #27 and #14 as well as when I talked to #21. They called the installer and let him know 29 - BSS Installer that hooked up the additional dish to point to 61.5. YEAH!!! I HAVE HD NOW!!!!!  Now I have to call Dish and get all of my credits and see if they will do anything more since this cost me so much time and effort... PS... I've already set up recordings for the LOTR series, King Kong, Spiderman, and others all in HD this weekend!
Farewell - June 4, 2020
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Re: How many Dish people does it take.....
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Joined: Oct 2003
Posts: 1,349
connoisseur
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connoisseur
Joined: Oct 2003
Posts: 1,349 |
If you don't mind me asking, what was the total cost to upgrade? Anything other than the additional $10-$30/month that Dish charges for the HD packs? Did you have to pay an upgrade fee to get the HD-DVR? Which DVR did you get? Curious if you're running with the new ViP722. Just curious as I expect I'll be going through this myself in the next 4-6 months. Respond via PM if you want, or just tell me to buzz off and call Dish myself. 
M80v2 | VP150v2 | QS8v2
SVS Pci+ 20-39
Emotiva UMC-1 & LPA-1
M22ti + T-Amp, in the Office
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Re: How many Dish people does it take.....
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Joined: Sep 2004
Posts: 5,422
axiomite
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OP
axiomite
Joined: Sep 2004
Posts: 5,422 |
Well, I originally signed up for the upgrade back in January when they ran a deal for existing customers. The deal was free HD tuner with DVR, and free installation, plus 6 months free HD programming (they only had the $20 package at the time, so it was all of their HD programming). I was required to pay $100 up front but would get $100 credit to my account after the installation. I asked about the 722, but it would have cost me $80 more that I would not get back.
After all of my troubles, I DID get the 722 because it was a hassle, but I had to cover $150 up front that they would credit me back. Also, the "deal" front January was "no longer in their system" so my $150 credit I need to ask them about, although it IS documented on my account. I also have to call about my $20 credit for the HD channels, which again is documented on my account. Basically, I get the same package deal, but with the 722 and no automated credits (I have to call each time) and I also got a ton of hassle... But holy crap, I just flipped to MHD (Music HD) and watched about 30 minutes of the Black Crows (don't really care about them) but it was impressive in both video AND audio. WOW!
So, keep checking with Dish on deals for existing customers. They don't happen every day, but I now know from experience that if you have ever had any issue with their service, and you can talk to someone a step above the customer service rep that answers the phone, you can negotiate with them.
Farewell - June 4, 2020
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Re: How many Dish people does it take.....
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Joined: Sep 2004
Posts: 5,422
axiomite
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OP
axiomite
Joined: Sep 2004
Posts: 5,422 |
So how many did it take? 1 - First CS Rep at Dish to upgrade 2 - Dispatcher from Blue Sky Satellite 3 - Original installer from BSS 4 - Call to second dispatcher from BSS 5 - CS Rep (in India) for Dish who must have worked there for 1 day and disconnected me 6 - 2nd CS Rep (Southern gal) who I was making progress with and transferred me to someone who could override the cancellation. 7 - Person transferred to by #6, but when he was trying to get me to someone else to get me my discount, disconnected me 8 - 3rd CS Rep (India again), who must have started the same day as #5, transferred me to Dish tech support level 1. UGH - Hang up 9 - 4th CS Red (Southern guy) who passed me on to get the canceled install overridden. 10 - Gal that could override canceled install who transfered me to someone about the discount 11 - Guy that authorized my discount pricing like the deal that expired in January 12 - Dispatcher from BSS who called to let me know that they canceled my install again! 13 - 2nd Dispatcher from BSS who got me to a local manager 14 - Local manager who came out to do the site assessment 15 - Dish CS Rep who transferred me to get the cancellation overridden again. 16 - Dish person that overrode the cancellation, no need to get pricing deal as it was already documented in my account. 17 - Dispatcher at BSS that I called this morning at 7:30 AM to verify that they were coming 18 - 2nd BSS Dispatcher I called this morning at 11:25 AM asking where the installer is. 19 & 20 - The two installers that came today and hooked things up (wrong) 21 - BSS Dispatcher I talked to tonight to complain that they didn't test the HD and it isn't working 22 - Dish CS Rep that the BSS Dispatcher patched me though. I could hear him, but he couldn't hear me. Click 23 - Dish CS Rep that actually took my call and scheduled at tech support call for Friday so that they can correct the problems and get me my HD programming. 24 - BSS Installer who called in sick today 25 - BSS Dispatcher who didn't call me to let me know that it was canceled for the day. 26 - BSS CS Rep that I called after waiting 3 hours who told me that I am now rescheduled for next Friday. 27 - BSS CS Rep that called me 2 days ago to "troubleshoot" over the phone. Needless to say, there was nothing to troubleshoot since the dish can't see the satellite. He told me that the notes put in by #14 above DID actually say to put a second dish on the roof and point to satellite 61.5 (which is what I wanted). 28 - BSS CS Rep I talked to today to verify the installer was coming out. I also verified that they were going to put a second dish up. It wasn't in the notes for the installer (idiots), but they looked back at the notes for #27 and #14 as well as when I talked to #21. They called the installer and let him know 29 - BSS Installer that hooked up the additional dish to point to 61.5. YEAH!!! I HAVE HD NOW!!!!! Now I have to call Dish and get all of my credits and see if they will do anything more since this cost me so much time and effort... PS... I've already set up recordings for the LOTR series, King Kong, Spiderman, and others all in HD this weekend! 30 - Dish Billing Rep (Tim) who made sure that I was getting my $150 credit (they had only given me $80 so I am glad I called) and who told me that I was set up for a $20 credit automatically for the next 6 months. I asked about "compensation" for my time and hassles due to their mistakes, and got nowhere. He passed me on to a person in Tech Support who he said could help there since it was issues with installation. 31 - Dish Tech Rep (Chris) Same drill, not much help. It took them 5 visits to do the installation, each being at least the full half day time window slot. The first was a no'go due to weather, but the guy should have known that when we got dumped by snow that he wouldn't be able to install, and he is the one that put in a "cancel" order by mistake causing all of the problems. And I know it would have cost me another half day after that for the actual installation, but that still left a little more than 1.75 days of vacation that I shouldn't have had to take. The guy was like, "Let me talk to my supervisor and we'll do what they tell me." Which it took him over TEN minutes to read all of the notes on my account about this, but it only took his "supervisor" less than TWO to read it? I don't think so. I knew he was lying so I asked to speak to a supervisor when I got nowhere. 31 - Dish Tech Supervisor (Caroline) who basically said the same thing, "There is nothing we can do, after all we are already honoring the offer that you were going to get in January." Duh, gee, you owed me that anyway... She wouldn't budge, and I was on the phone now for another hour (63 minutes) and in the end after much debating and her refusal to pass me on to her supervisor (plus I had to get going to drive my daughter to a friend's house), all she was willing to do was credit my account one DVR fee and the 2nd receiver fee for one month... Total value? $11.96 or something like that. Gee, thanks, that doesn't even cover the hour of time I spend on the phone just then. I told my wife, and she was mad too, but at this point, I am just happy to be done with it, and I can put this 3 months of terrible service behind me. So there you have it, it takes 31 people to get my upgraded with HD.
Farewell - June 4, 2020
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