Axiom Home Page Forums General Discussion Home Theater The world's newest Axiomite it born...

I'm reluctant to say it, but I'd like to see more Axiom involvement in the forums. *sniff* I miss Amie.

I miss Amie too. Although Amie didn't get all THAT involved in most things here either.

It's true also that I think it's AMAZING that Axiom allows this forum to go, for all practical reasons, unmoderated. That really is a tribute to them.

But we all know that we significantly help Axiom out by answering many questions here such as "which model", "where do I place it", "what's the diff with V2 models", "what's with the binding post between banana jacks", etc., etc., etc... They would probably need another FT staffer to answer the questions that we answer here.

Because of that, I think when they DO make a mod or something, someone should drop by here to say so. As Axiom users, we would find it interesting discussion, and it would certainly help the next time someone new comes by and asks about it....

I agree with what you have said in the last few posts. I am also curious about the EP500 amp thing. I have even suggested on the forum that they set a 500 up with the "new" amp and calibrate it in their demo room with a denon receiver (which the majority of Axiom owners use on the forum).

A lot of the times people do not know how to properly setup a sub but when there is more than few on here complaining about it I wonder if there is any quality control issues with them. It all starts with complaints slowly creeping on the forum. If it the second, you want to get the issue addressed as quickly as possible.

it is rare that heavy involvement in a forum by the actual company doesn't invite every troll on the internet to come and take a crack at them. It takes a very skilled official representative to stay out of all the traps set and such.

Currently, we enjoy a lot of freedom on this board and I'm pleased to say that people feel free to recommend other choices than Axiom when it fits someones budgets or particular needs.

Alan is pretty regular as a non-official spokesman but with obvious close ties to the inside. HE is always eager to help with technicalities and often goes back to Ian for us for confirmations on details.

Personally, I think they have struck a good balance between being helpful and not smelling like troll bait. Product changes and so on are a different matter. I can see some point to that but also can sense that the most innocent announcement can be misdirected by trolls. I'm undecided on that specific issue

Well, start deciding, dammit!

I think Mark's comments are right on - rare, but true this time. Axiom gets a huge benefit from this forum - I know, I'm a customer! Without the free on-line help available here, many would scare off of an Internet only company selling $1,000+ goods. I don't think Mark is saying they need a full time presence here, just that some technical data needs to be made available (even if only to trusted confirmed customers) if the forum is to provide it's best and truest role - i.e., free interns to negate the need for a larger sales and tech-support staff in the Great White North.

There's interns? Where do I sign up?

Well they've done it again, I sent in my request for a new, factory inspected EP800 too replace my faulty unit, this was the response I received...





This is the sort of customer service everyone would like to receive, but rarely ever do. Kudo's once again to Axiom!

You can't ask for more than that. Their decision will encourage many more, like me, to buy Axiom next time. Glad it worked out for you.

No doubt about that, customer confidence is everything, and with a safety net like Axiom's customer service team, how could you ever question making a purchase from them?

Heck this experience may ultimately get them another EP800 sold to none other than ME!!! Because you see, once I have two EP800's in my living room, well, of course I'm going to HAVE to hook it up as well to see what another sub in my living room sounds like! While my unit clanks during movies, it does the job superbly with music. So I'll place the new unit behind the couch, off to the side, in the corner and wherever else I can think of to test out how much the added bass response helps. And who knows, I may just like it so much I'll be forced to purchase another sub to attain that level of performance once I experience it!

Maybe this was Axioms plan all along? Lol