Axiom Home Page Forums General Discussion Technical Questions EP800s Under Repair Again

Good luck Sroode. That must be a fantastic set up.

I see, once again Axiom customer service goes above and beyond.

This morning I head downstairs to the living room to start my day and I smell what seems like rubber. I thought it was a new (old) fridge I had put in the basement yesterday so I head downstairs. Check the fridge and everything is OK with that, no smell. Head back to the living room and I focus in on my EP800's. I touch the back plate of the left one and it is scorching hot. I also notice it is making a clicking sound. I immediately shut it off and unplug it. I go to the other EP800 and it seemed to be fine. The hot sub amp was the replacement for the second EP800 after I received the replacement for my first EP800. So:
First replacement amp went in one sub which is fine.
Second replacement amp went in the other which is hot.
Weird
Put a call in to Axiom and left a message.

Hello Onn

When you say the back plate of your EP800 was scorching hot, was it too hot to maintain contact with your hand?

Are we talking fire hazard here?

I could keep my hand on the back plate for a few seconds. No way of holding it there for any longer. It was hot enough to make the burning rubber smell in the living room. Wish I had the laser thermometer from work and could have checked the temp properly.
Mel

Geesh, I hope they get to the bottom of this. Sorry to hear that Mel.

I have brought my laser thermometer home from work as I have been having hot water issues with the new house. I'll send it up to you; wait it is probably faster for you to just drop in to your work and pick yours up, never mind

JC called me first thing this morning and said they were planning on shipping out my two new subs on Monday or Tuesday. Will find out more next week.
Mel

To this day I am still amazed at Axiom's CS. Best I have ever come across

So for all of those who have the latest fixed amp/sub...any further issues?