Axiom Home Page Forums General Discussion Home Theater EP800 wins an award

I made my final payment last Friday, and Noreen was quick to send the email saying they were processing my order and would send me tracking information very shortly. I've been waiting, and yesterday I finally broke down and emailed her asking what the status is on my order. No word yet. Here's hoping they've already shipped them and simply haven't emailed me yet to inform me. I think they may need another Noreen. It seems like customers are having to chase down what's going on with their orders more these days. I'm sure part of it can be attributed to the craziness of the v3 launch, but I've been stuck waiting on information on previous orders, too.

Hey Charles
Noreen is on holidays at the moment and that is probably why you may not have gotten an e-mail from her. I was talking to Brent yesterday and that is what I was told when I didn't receive my shipping e-mail and my vp180 showed up.

That was my first thought, since there was mention of people on vacation in another thread, but I thought I just read a post last night that someone had had communication with Noreen. I could be dreaming.

No I don't think so. Nothing inanimate spoke, no bizarre events occurred, and the girl you like didn't suddenly do something from a Stephen King novel. You used to entertain us very well with your dreams and simply "reading an email about Noreen" definitely was not one of 'your' dreams.

Kidding of course, I miss your dream stories.

Poor, crushed Charles.

He no longer has any dreams.

Ha ha. I simply haven't remembered enough about them to post them. I had one the other day, but it was already too vague after waking.

CV above: "I think they may need another Noreen"

Impossible. She's unmatched as I proclaimed in a 2008 post titled "Noreen Rocks!" -- And it's worth repeating, which I will:

"What an asset to the company. The customer service she provides - her professionalism, responsiveness, patience, genuine concern for customers, and overall sunny disposition is simply unmatched. I will remain loyal to Axiom in no small part due to Noreen being there..."

I feel kind of weird talking about her by name when she doesn't participate on the forums. I should really be less specific and just say that Axiom could use help with that part of the process.

Even if she was on vacation, which is none of our business, it's not really something that should be used as an excuse for why a company isn't executing. The customer shouldn't have to hound who they purchased from about the status of their order. I try to be an understanding customer, but it seems like I'm being expected to be understanding more than I should have to.

Because I finally got a response, and they haven't shipped my subs yet. Originally, I was told that they were scheduled to be shipped on the day of my final payment, which should have been Monday, only I paid it early--last Friday--and that's when I got the purchase receipt saying that I would be getting another email with my tracking information very shortly. That's a fuzzy timeframe, but I was expecting they would at least get them out on Monday, which is when they were originally going to be ready to go. No such luck, and now they're "pushing" to have them ready to go this coming Monday, but no guarantee. I can only imagine how much stuff they're having to deal with after the launch of v3, and this is why I'm trying to continue to be understanding, but at the same time, I'd like to suggest that they use the opportunity to fine-tune their processes.

I like recommending Axiom to people because they've always stood behind their product, but I would have a hard time explaining the need to chase down information on their orders only to find out there was an unforeseen delay.

Hey, it's Mel's award-winning EP800:



I really do love that finish. Don't worry, though, I'm never going to be able to justify re-purchasing my whole system. Right?

NEVER say never Charles!