Axiom Home Page Forums General Discussion Stereo I just ordered a pair of M3 v3 Bookshelf Speakers

You know at this point I'm just tired of this so I may have misspoken. It may just be best for me to ask for a refund and move on. I've purchased $100 speakers off the internet with less problems and less cosmetic defects. The customer service has been superb as has everyone on the forum but I can't keep returning them each time a pair arrives defective. I would have kept this pair had the logo and grill not been bad.

I get the feeling that the grills are not made by the same group of people who make the speakers. The speakers are beautifully built but the grills look like they are hastily slapped together. How do these defects escape quality control?

If the company is willing to replace anything that is loose or broken, why does the appearance matter at all? You make a post that says they sound "good, really good" and then say you're giving up because an M fell off? How does that make any sense?

I understand that you're frustrated with the adventure, but sometimes that stuff happens. If they sound good, keep them (or, rather, the replacements). How they sound is all that counts.

+1. Well said.

Hopefully Alan can post further information when he gets test results from the 1st set of speakers......

Why does the appearance matter? I spent $330 for these speakers. I didn't just charge these to my card. I don't have a credit card. I had to save up to get these. I'm not well off. It actually took me quite awhile to save up for these. So appearance matters to me. Everything about the speakers matters to me. I just think that when you spend $330 on something these problems shouldn't keep occuring.

I wonder if you can just have them send you some new grills instead of dealing with the hassle of sending the speakers back.

I thought of that. But I was supposed to get the cherry today and I got black. I thought of a lot of things. I'm just tired of having to constantly contact Axiom with a problem. I think at this point they are so disgusted with me that they'll probably suggest a refund!

Maybe you should keep the black since I know you started with black to begin with. I agree the other finishes are beautiful, but I prefer my speakers in black...because if you want to change your furnishings, black goes with everything. Also, black speakers look great along side your tv if you ever use them for home theater use.

At this point maybe your right. I don't want to have to keep returning boxes to UPS. Axiom at this point probably thinks I'm a mental case. This has literally been the worst speaker buying expierience I've ever had.

Jerry. You've posted here a number of times that you are frustrated and about to give up, but you don't. It seems like you really want this to be a good, no, exceptional experience and so far its been anything but.

Most of us here had a great experience with Axiom and I am sure I'm not the only one that really wants you to have the same experience.

I hear you on the money. I worked hard and saved up for my system and at the time it was a real stretch for me.

If Axioms are the right speaker for you, Axiom will make it right in the end. If you have to return them, I hope you find the speaker that really turns your crank.