Axiom Home Page Forums General Discussion Advice from Axiom Owners My Interesting M60 Out Of Box Experience!

The M60's arrived safely. Thanks to Axiom for getting them shipped so fast!

FedEx put a nice hole in one of the boxes but the plastic inside was not even torn so no damage done.

I'm glad I'm an Engineer...

Set them up and brought up my Denon 3808 slowly with Sarah McLachlan's Laws Of Illusion CD in Direct mode.

Hmmm...first impression was overall kind of dull...that can't be right...wait a minute, the right channel highs are dull and raspy...tweeter distortion, oh oh.

A quick visual examination of the right channel tweeter showed that the right channel's silver tweeter dome looked crinkly in the left and lower quadrants. The other one was smooth all the way around. Both of the tweeters on my M2's are also smooth all around.

That can't be good, I thought. So much for "Acoustically Perfect" from the Factory Outlet.

I immediately called Noreen at Axiom and she will be shipping a new tweeter out to me on Friday. Excellent Customer Service! Thank You Noreen!!

Drat...there goes the long weekend of listening I had planned...or does it?

I have a pair of 6 month old M2V2's with the V3 tweeters! Good, the supplied allen wrench works for the driver screws as well as the feet!

I swapped the bad tweeter with one of the M2's and voila...Now that's more like it!!! I'm liking these a lot so far! Listening to Mark Knopfler's Sailing To Philadelphia as I type this. Pretty nice bass without my sub on!

Yes, the bad tweeter still sounds bad in the M2.

Further examination of that tweeter shows that whomever the Axiom employee was that was responsible for building that tweeter really must have been having a bad day! It is UGLY!

Man, this really should have been caught in QC. I wonder if Axiom only does spot-checks and does not QC every unit??

I also noticed while examining the front of all the drivers with a flashlight that the 3 good tweeters on both the M60's and M2's all show fingerprints on the silver titanium foil domes! I assume that is normal. I hope so!!

So it sounds to me like Axiom could stand to tighten up a bit on their QC.

--Mark--

Atleast the issue is being resolved. Hopefully no more issues will pop up down the road.

Yes, Axiom has been great! No complaints at all about their customer service.

They seem fine now with the good tweeter from my M2. So I think they will be fine going forward.

So far, I think I made the right choice going for the M60. Really liking them now!

--Mark--

Glad you are liking the M60's, sucks that the tweeter was damaged.

It could have been damged by an errant finger or similar during packaging; IIRC Axiom does test every speaker once completed.

Sorry to hear about the tweeter problem. Glad you're enjoying your 60's.

The boxes for my M80's were kind of beat up by FedEx too. It had me worried a little until I unpacked and inspected the speakers. Luckily everything was fine. Gotta agree it was Axiom's interior packaging that probably made a difference. Funny thing was the boxes for the VP150 and QS8's looked like they came right off the shelf.

This makes me wonder if returned items are perhaps just repackaged and shoved out the door to the next person.

I really don't think it happened in packaging or even final assembly. Looking closely, it really looks like it had to have been done during the assembly of the tweeter itself because of the hard plastic X-shaped guard in front of the dome.

In any case, things do happen, understandably.

I do tech support for a fairly low volume electronics company and I know that despite all best efforts, defective units sometimes get through the system.

Kudos again to Axiom Customer Support!

And to Axiom itself for including the proper tool to change drivers and for the design of the speakers that allows drivers to be changed so easily.

Listening quietly at about 65-70 dB this morning and I don't know where the story started about the M60 not playing as nicely at low levels as the M80 but I would have to say that is not an issue at all with the M60 V3's! They sound terrific at low volume!!

--Mark--

They do sound good but the M80s are just a little more revealing at lower volumes than the M60's, that's all.

Yeah, Jason, but have you done a blind comparison of the v3's

Mark, so glad you're happy.

What! My M60's will actuall perform down @ 65db! Shhhhhhh! Don't tell my better half. I told him that < 88db would ruin the veneer first, then the drivers!