Axiom Home Page Forums General Discussion Technical Questions EP500 Not working

The single ended (RCA) connection is in the middle of the XLR connector. It's actually a combo jack featuring XLR and 1/4" phone. You can use any mono RCA female to 1/4" phone male adapter. Axiom includes one with the sub.

Hi,

With the subwoofer comes an adaptor which allows you to use a subwoofer cable with standard RCA connectors. Here is a link to a picture illustrating it. - http://axiomaudio.com/global/rca.html

The link is also accessible from every Axiom subwoofer model main product page by simply clicking on the RCA picture located inside the "Question We Get All The Time" box.

Sweet!, Thanks Randy..
Once again Axiom Customer Service Dominates.

Dana

Wow, 7 days. That's quick! Props to axiom customer service.

Yes, it was quick.

I don't know how the rest of you all feel, but it's a good feeling to have a product that "if" anything goes wrong within 5 years, you know it will be taken care of. Definitely gives me a good sense of investment if you know what I mean.

Plus it's sure nice to get the latest version of a replacement amp for my EP500.

My Harmony One remote took a dive awhile back (under warranty) and Logitech sent me a replacement. It took 4 emails, 2 phone calls of being on hold and 2 1/2 weeks later I get a "refurbished" replacement, which now has a audible "rattle" whenever you move it. Go figure...

Dana

Dana,

I agree - Axiom customer service is second to none. I had to replace my EP500 amp (volume dial disconnected) and when I mentioned that my driver had a slight rattle (which wasn't a loose wire - I checked) they sent me a new driver as well.

BTW - the rattle you hear in the Harmony One remote is the tilt sensor. The rattle is expected. My Harmony 880 does the same.

Bryan

Thanks Bryan,

I never notice that in my first remote, but makes sense.

Dana

My 880 quit taking a charge - Harmony sent me a new one after about 3 e-mails. I thought the service was reasonable in that they had to feel reasonably sure that I was not scamming them. Axiom, on the other hand is dealing with customers who have come directly to them to purchase their product. It puts Axiom in a better position of trust and they should be reasonably sure they are not being scammed. Eagle Optics is a similar model - they are not selling their own product but most of their business is internet where customers come directly to them to purchase. Their customer service is similar to Axiom - rare in today's world.

I had really good luck with replacing a defective Harmony remote. One phone call is all it took.

That 880 charging cradle certainly isn't going to make the top ten list of engineering marvels of our time, I've replace our cradle twice and it's due for another replacement once again. If we don't place the remote on the cradle with care and finesse it will not make contact and not charge.

Logitech has always been great with their service in the past, I hope they follow through again.


On another note...

I'm always reading about the EP500s and 800s needing some kind of help here but not hearing much on the 600, is there not that many 600 owners or did Axiom fix the 600's bug a long time ago? I've had my 600 for over 5 years and fortunately haven't had any issues with it at all.