Re: disappointed in shipping speed
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Joined: Jul 2004
Posts: 1,443
connoisseur
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connoisseur
Joined: Jul 2004
Posts: 1,443 |
I hear you, CV - but Amazon is a distributor - not a manufacturer for the most part. That is how they make their money. You expect service above and beyond or else a crowd like this forum group would gravitate elsewhere.
Axiom is a manufacturer making an excellent product at an affordable price - that is how they make money. Having said that, no one should ever stop striving for continuous improvement.....
"A fanatic is someone who can't change his mind and won't change the subject" Churchill
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Re: disappointed in shipping speed
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Joined: Jul 2006
Posts: 12,077 Likes: 7
Founder, Axiom Upgrade Club shareholder in the making
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Founder, Axiom Upgrade Club shareholder in the making
Joined: Jul 2006
Posts: 12,077 Likes: 7 |
I can appreciate this difference, but it still doesn't explain why they used to be faster. I still think the products are worth the wait, but yeah, it's definitely a talking point when mentioning a company to someone else. Turnaround time in order processing and customer service inquiries is a pretty big deal for some people, perhaps magnified when it's an internet-based company.
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Re: disappointed in shipping speed
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Joined: Aug 2009
Posts: 6,015
axiomite
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axiomite
Joined: Aug 2009
Posts: 6,015 |
If I were a guesser... I'd guess that they had to cut costs and whatever they did... caused this extra long wait... I guess.
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Re: disappointed in shipping speed
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Joined: Jul 2004
Posts: 1,443
connoisseur
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connoisseur
Joined: Jul 2004
Posts: 1,443 |
On the weekends, I do a serious data dump and don't think about distribution! My number one daughter got married last week and that took all my energy.
"A fanatic is someone who can't change his mind and won't change the subject" Churchill
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Re: disappointed in shipping speed
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Joined: May 2003
Posts: 18,044
shareholder in the making
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shareholder in the making
Joined: May 2003
Posts: 18,044 |
I am the Doctor, and THIS... is my SPOON!
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Re: disappointed in shipping speed
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Joined: May 2002
Posts: 5,745 Likes: 17
axiomite
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axiomite
Joined: May 2002
Posts: 5,745 Likes: 17 |
I know this is none of Axiom's fault, but it all creates frustration and eats into the 30-days trail. You are assuming the 30d trial begins from the day you bought the speakers. I would expect Axiom would allow 30d from when they were received. That information is easily provided to Axiom with a tracking slip once the products arrive. I can't speak for Axiom, but i would be surprised, and personally disappointed, if they didn't honour a 30d trial starting from the day a customer actually received their products.
"Those who preach the myths of audio are ignorant of truth."
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Re: disappointed in shipping speed
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Joined: Jan 2002
Posts: 3,270
connoisseur
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connoisseur
Joined: Jan 2002
Posts: 3,270 |
Chesseroo, you're correct. The 30-day trial begins when the speakers are received by the customer.
Cheers, Alan
Alan Lofft, Axiom Resident Expert (Retired)
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Re: disappointed in shipping speed
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Joined: Jan 2004
Posts: 13,844 Likes: 13
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,844 Likes: 13 |
Exactly, this is how bad rumors start.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350 AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: disappointed in shipping speed
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Joined: May 2002
Posts: 5,745 Likes: 17
axiomite
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axiomite
Joined: May 2002
Posts: 5,745 Likes: 17 |
Good rumours start like this:
I heard Alan's hair is growing back. These days he looks like Fabio. He needs to change his avatar.
"Those who preach the myths of audio are ignorant of truth."
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Re: disappointed in shipping speed
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
or is it Alan's hair is growing on his back?
Jason M80 v2 VP160 v3 QS8 v2 PB13 Ultra Denon 3808 Samsung 85" Q70
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