Re: Axiom has awesome CS to say the least...
|
Joined: Jan 2004
Posts: 3,016
connoisseur
|
connoisseur
Joined: Jan 2004
Posts: 3,016 |
eightman-
yea man.. depending on how long its been since you ordered them, give the custom finishes a try.. i mean, if its that important to you.. it was to me/us/wife.. the only draw back is that you have to pay a little extra for them, and there is a 5-6 week wait. which ends up seeming like 5-6 months....they can send you samples at $10 bucks a pop, but you can forward that fee toward the speakers when you ordr, so its like for free really.. as long as you buy speakers.
to be honest, i expect these speakers to be the focal point in my living room for the next 10-15 years, so i didnt think the extra money was unreasonable. someone on here has a tag that reads "if your gonna do it, do it right"!!! i think i have..
bigjohn
EXCUSE ME, ARE YOU THE SINGING BUSH??
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: Apr 2004
Posts: 62
old hand
|
old hand
Joined: Apr 2004
Posts: 62 |
Well...I'd be willing to shell out the extra cash to get the finish that better suits our living room -- would definitely make the wife happy. Problem is, I just received my M80's this past week -- so...I doubt they'd be keen on taking them back ...might just be too much hassle. They really should make that a clearer link on the store front home page -- I never saw it.
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: Apr 2004
Posts: 62
old hand
|
old hand
Joined: Apr 2004
Posts: 62 |
hmmm....I'm excited to announce that I've been promoted to hobbiest!!!
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: May 2003
Posts: 973
aficionado
|
aficionado
Joined: May 2003
Posts: 973 |
You may want to check with Axiom. Since it is still within your 30day trial period, I'm sure they'll take them back and ship you a new set at minimal cost to you. It's worth a try.
"Chickens don't clap."
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: Jan 2004
Posts: 3,016
connoisseur
|
connoisseur
Joined: Jan 2004
Posts: 3,016 |
eightman-
if you are really interested in the custom finishes, and are still within your 30 day trial period, i would at least call AXIOM and see what they can do. their CS has been nothing but excellent to this point, it wouldnt hurt to call.
it never hurts to try. send amie an email and maybe explain that you never knew there was a custom cabinet option. the worst she can say is "no", and you are still gonna have a bad-a$$ set of M80's sitting in your living room.. i always try and look on the bright side.
bigjohn
EXCUSE ME, ARE YOU THE SINGING BUSH??
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: Apr 2003
Posts: 70
old hand
|
old hand
Joined: Apr 2003
Posts: 70 |
On a monday evening a few weeks ago I was experimenting with moving the subwoofer around the room and attempted to slide it behind the right channel M22. Bad move. Tho' I hardly touched it, the M22 and the stand tipped over and came to rest in the pillow in the dog's basket-bed. Thought I dodged a bullet, but when I removed the grill, there was a hole in the middle woofer, all because I was too damn lazy to move the speaker first. You can imagine how I felt. I called Axiom, left a message, and Brent called back in 10 minutes! I told him how I screwed up and asked how much a replacement would be. He asked me when I purchased them. Since it was this past November, he said that they'd absorb the cost. I was stunned. He then said, almost apologetically, that he would have to ship them ground. No problem, said I. The replacement driver arrived three days later.
Axiom's customer service is the absolute best.
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: Dec 2003
Posts: 6,331
axiomite
|
axiomite
Joined: Dec 2003
Posts: 6,331 |
I have NEVER heard stories like these. I think these online manufacturers/vendors (Axiom, Rocket, Hsu, SVS) are setting a new standard for customer service. One can only hope that the B&M stores, and the manufacturers of the products they sell, get the message.
Jack
"People generally quarrel because they cannot argue." - G. K. Chesterton
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: Feb 2004
Posts: 2,854
connoisseur
|
connoisseur
Joined: Feb 2004
Posts: 2,854 |
eight - most "hobbiests" post their name so they can be abused here on a more personal level!
I wanted to make a prediction. If you can get past the hassle/expense of returning the M80s and the expense of new custom finish replacements, I'll bet Axiom would tell you to keep the ones you have until the new ones get there and THEN return them. Betcha, betcha!!!
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: Feb 2004
Posts: 537
aficionado
|
aficionado
Joined: Feb 2004
Posts: 537 |
Another example of great Axiom customer service. Ordered a Vp-150 from the outlet on April 22. There was supposed to be a 3 week wait. It shipped today !!!
2xM80 VP180 2xQS8 2xM3 HSU STF3 LG 60PS11 Denon 3808 ATI 1506 LCR 2xATI 1502 Oppo BDP-83
|
|
|
Re: Axiom has awesome CS to say the least...
|
Joined: May 2003
Posts: 18,044
shareholder in the making
|
shareholder in the making
Joined: May 2003
Posts: 18,044 |
Chin on the floor.
On a side note, I called Axiom today about getting custom finish samples. I dind't get anyone, but I got a call back from not one, but two people within an hour! (of course, I had to let them go to voicemail 'cause I was driving and didn't have the laptop in front of me.)
Waiting for that third callback now...
I am the Doctor, and THIS... is my SPOON!
|
|
|
Forums16
Topics24,980
Posts442,661
Members15,640
|
Most Online2,699 Aug 8th, 2024
|
|
3 members (rrlev, Hambrabi, BBIBH),
1,035
guests, and
1
robot. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|