Re: AXIOM Responsiveness
|
Joined: Aug 2007
Posts: 3,488 Likes: 9
connoisseur
|
connoisseur
Joined: Aug 2007
Posts: 3,488 Likes: 9 |
Great to hear! Both on the refund and the super awesome M5HP! On my side, still trying to get something done with my EP-175. Frustrating. Received the wrong crate. And then they switched to Mantis for bug tracking which makes some of the threads hard to follow. Hopefully they will take a hard look at current state and effect significant changes and become more transparent.
See Mojo's signature
|
|
|
Re: AXIOM Responsiveness
|
Joined: Sep 2021
Posts: 14
frequent flier
|
frequent flier
Joined: Sep 2021
Posts: 14 |
My experience has shown me, as it has probably most others, that companies that want to get better and improve will listen to the feedback of their customers. Doesn't mean that they should or will implement everything they hear, but they will listen for patterns/issues and improve their processes and products based on that feedback. Continuous improvement is what sustains companies and separates the best from the good.
|
|
|
Re: AXIOM Responsiveness
|
Joined: Nov 2021
Posts: 7
regular
|
OP
regular
Joined: Nov 2021
Posts: 7 |
Just following up with my outcome. As of yesterday, I did hear back and got things taken care of. Sounds like a combination of Covid related staffing problems as well as switching to a new ticketing system (both losing / transitioning old tickets as well as training). As of now, things are good on my side and I'm waiting for my order to be built.
Thanks everyone
Last edited by JSHTS; 11/12/21 09:01 PM.
|
|
|
Re: AXIOM Responsiveness
|
Joined: Sep 2021
Posts: 14
frequent flier
|
frequent flier
Joined: Sep 2021
Posts: 14 |
Just following up with my outcome. As of yesterday, I did hear back and got things taken care of. Sounds like a combination of Covid related staffing problems as well as switching to a new ticketing system (both losing / transitioning old tickets as well as training). As of now, things are good on my side and I'm waiting for my order to be built.
Thanks everyone Glad to hear everything has been corrected and is on track.
|
|
|
Re: AXIOM Responsiveness
|
Joined: May 2002
Posts: 5,745 Likes: 17
axiomite
|
axiomite
Joined: May 2002
Posts: 5,745 Likes: 17 |
So i unboxed the new VP180 just yesterday. As with all new speakers, i run some pink noise to test all drivers are working. One of the midrange drivers was not. I swapped it with the other midrange driver and that didn't change anything hence, the internal wiring and crossovers are fine. Didn't notice any loose or disconnected wires around the driver body during the swap out. So i have one working midrange driver and one that is probably DOA. It happens. Sent an email to Axiom last night. Got a response the next morning. New replacement driver is being sent. Got the confirmed shipping email an hour later.
Zero complaints.
Compared to so many other businesses, i have long contended that Axiom still provides the best customer service of any. How often can you pick up the phone and in a pinch talk to the owner or head engineer of a company and chat for an hour?
"Those who preach the myths of audio are ignorant of truth."
|
|
|
Re: AXIOM Responsiveness
|
Joined: Aug 2007
Posts: 3,488 Likes: 9
connoisseur
|
connoisseur
Joined: Aug 2007
Posts: 3,488 Likes: 9 |
Well, maybe if you didn't talk to them for an hour, they would have time to address OUR issues !
See Mojo's signature
|
|
|
Re: AXIOM Responsiveness
|
Joined: Sep 2009
Posts: 1,912 Likes: 101
connoisseur
|
connoisseur
Joined: Sep 2009
Posts: 1,912 Likes: 101 |
Chess, That was one of the qualities which blew me away. I was shocked when Ian answered the phone and seemed to have all the time in the world to chat. Somehow he made me feel like I was a personal friend in a matter of minutes. So between my alignment with their design philosophy, really liking most of the products, and the personal connection (real or not) I feel very attached to this company. It's almost weird ... no ... it is weird ...
|
|
|
Re: AXIOM Responsiveness
|
Joined: May 2002
Posts: 5,745 Likes: 17
axiomite
|
axiomite
Joined: May 2002
Posts: 5,745 Likes: 17 |
Well, maybe if you didn't talk to them for an hour, they would have time to address OUR issues ! Now where's the fun in that? Get in line! LOL
"Those who preach the myths of audio are ignorant of truth."
|
|
|
Re: AXIOM Responsiveness
|
Joined: May 2002
Posts: 5,745 Likes: 17
axiomite
|
axiomite
Joined: May 2002
Posts: 5,745 Likes: 17 |
Chess, That was one of the qualities which blew me away. I was shocked when Ian answered the phone and seemed to have all the time in the world to chat. Somehow he made me feel like I was a personal friend in a matter of minutes. So between my alignment with their design philosophy, really liking most of the products, and the personal connection (real or not) I feel very attached to this company. It's almost weird ... no ... it is weird ... Ian is a good fellow. The staff are friendly and helpful. It's what you can create when you have a good corporate atmosphere. I'm sure there's problems, every place has something, but i wouldn't hesitate to work there. If i lived closer, i would probably do just that. Always loved to fix things and big on electronics so speaker repairs, sound data modeling, all loads of fun. The factory tours (have had four of them now i think), are fantastic. If you get a chance to be in the area, or go out of your way is more like it, it's beautiful country, good places to stay.
Last edited by chesseroo; 11/17/21 06:13 PM.
"Those who preach the myths of audio are ignorant of truth."
|
|
|
Forums16
Topics24,951
Posts442,537
Members15,623
|
Most Online2,082 Jan 22nd, 2020
|
|
0 members (),
972
guests, and
2
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|