Axiom Home Page Forums General Discussion Advice from Axiom Owners Is Axiom Audio Out of Business - No Phone or Email

Andrew posts vids regularly. My guess is they are short staffed and still partially working at home on the office side. Deb was for a bit. I know JC has taken a few of my calls too and has always been helpful.

Still goin! Just a small ambitious company with a global customer base. Busy!!

But you get small company service when you do get in touch.

I had the same out-of-business thought when I couldn't get a hold of them for two weeks to return half of a large purchase (with their knowledge I was comparing M80s to LFR660s with the intent of keeping one of them). I think there's something else going on, such as their focus now being elsewhere; maybe third-party manufacturing, like Bryston. The possibility definitely exists that they don't make their primary profit from direct sales anymore, so it's not a priority. I don't think I've seen anyone from the company post on the forum for a while; and please correct me if I'm wrong, but I don't think there's been a new product for many years. We've also heard frequently that email goes unanswered. The only heartbeat is the regular videos from Andrew (which I'm enjoying very much).

So as someone who's purchased a boatload of equipment from Axiom, I'd give them the benefit of the doubt if I wanted to place an order. But if I were a first-time buyer about to spend thousands of dollars I might have enough doubts to move on elsewhere. I'm not trying to be critical, I'd be extremely disappointed if Axiom went out of business; but I do think Axiom should address the issue, even if it's just an info banner on their site, or posting limited contact hours where they'll 100% have someone pick up.

I agree Cork. They need a person full time at the phone. If you leave a message or email they should get back within a reasonable time.

Order shipped yesterday. So no. All good.

I put in a contact me message to them a few days ago asking what they would recommends speaker wise. I got a call back from them within about 3 hours of entering the contact form on the website.

The oncall rotation line has been gone for many years. (Alan, Brent, etc....)

As someone who is a recent first time customer, I would stay away from them. I ordered 9 speakers, all m5hp, for a home theatre project and 2 of the speakers arrived damaged. The shipping boxes were fine but one in wall had the mounting lip broken off and one bookshelf had damage to the front. I have been unable to get a response even though I have tried multiple times for multiple months now.

I had a similar lack of responsiveness when trying to order (I made a thread) but eventually got a response and gave them the benefit of the doubt. Now that I am a customer, it’s been months that I haven’t gotten a response on my damaged speakers I received and am stuck with them with no recourse.

I don’t know what is going on there, but I can’t recommend that anyone do business with them right now. If you have issues, you’ll be stuck with a large investment and no support from Axiom

Try replying to one of the emails which has an order number in the subject … it will open a ticket which will get a response. At least it has for me.

I think they may need to expand their factory for the M5 demand.

Why do you think that? (How do you know?)