Axiom Home Page Forums General Discussion The Water Cooler Very frustrated with Axiom service

I like that idea … M5’s with dual subs …

I have only had experience with axiom’s ep500 & 600. Both are excellent but pricey if not gotten on sale with additional discounts… especially if buying two … but that said ep500’s would make great stands and would put the M5’s at the perfect height. Others will have to speak for the other (non-DSP) subs.

I imagine that combo would blow a way most any conventional tower sans sub. Just a IMHO thought

P.S. … I’m sad to hear that service is still an issue … what ever system they have in place should/needs to elevate orders/issues with-in a reasonable time. Even if it just triggers an email or call to explain the situation. That goes a long way in customer satisfaction.

This is a fantastic opportunity to e-mail Ian back and tell him after careful deliberation, you'd like to take him up on his generous offer and upgrade to M50v4.

If it's any consolation, I've been fruitlessly trying to get headphone warranty service from JBL. They have a phone number and an e-mail address of what appears to be an outsourced 3rd party contracted to do their warranty work.

Even if it's just a pair of C$70 earbuds, it's just the principle of standing behind your product or service. It will factor in whether there are any future purchases involving Harman International and Samsung if they don't pull through.

For me, my occasional experiences with out-of-warranty Apple products at the Apple Store have been delightful, turning my household into a bunch of Apple sheep.

I am still a supporter of Axiom and I do believe that Ian cares about his customers. My refund has been sitting in Paypal since 10-25 and still hasn't been released. Paypal says it's on Axiom's end. This is just another piece of the frustration I am experiencing with this order. Time lapses, no communication on phone calls or emails. I sent another email today with no response as of tonight. Regardless of everything else, I am very disappointed with the entire service response of this order.

I’m sure all will be made right. Keep trying … I know that’s not a great statement but I do trust these guys to do the right thing …

My experience with Axiom suggests it batch processes refunds at the end of every month. Then, depending on the method of payment used, the refund may take up to ten days to appear on your account.

They should keep in touch with you though.

That aside, based on your posts, I continue to believe you will enjoy the M50v4 more than any other Axiom you've owned.

Never owned M50s but from what Mojo has posted suspect in the right room they are the best choice…. Have my doubts that they would best the ALFRs … although I’m sure in the HT they would be a fine replacement for movie use …

"Have my doubts that they would best the ALFRs"

Here's an interesting question: how does the duration of a double blind listening test affect the results?

Does listening duration even count? Which speakers are "less distracting" and what exactly leads to this distraction?

I can listen to the M50s all day. I can't say the same for ALFRs. The extremely high fidelity of ALFRs distracts me.

Hmmmm … think I can understand that … you just need to filter the signal a bit going to the LFRs … like some bands do when playing recorded music between sets … (so you know that live is so much better )