 DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Jan 2005
Posts: 39
enthusiast
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OP
enthusiast
Joined: Jan 2005
Posts: 39 |
I ordered five Axiom speakers from the Custom Shop and was told it would take approximately 6 weeks to deliver. I gladly accepted this reasonable timeframe as a consequence to ordering a non-standard finish to my speakers.
I was OUTRAGED to find out that the speakers where delivered to my home today ... approximately one week after I ordered them! Inconceivable.
This sort of high-quality customer service will only serve to drive up my expectations for a range of other service providers, only to have them surely squashed by "on-time" rather than "ahead of schedule" deilveries.
Shame on you Axiom, for providing a quality product at a reasonable price, with an actual delivery of goods occurring a near MONTH before the stated delivery date.
Next thing you know you'll be offering me some kind of discount because I purchased five speakers in one order.
Absurd.
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Feb 2004
Posts: 619
aficionado
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aficionado
Joined: Feb 2004
Posts: 619 |
Well... you got my attention with the subject line. Glad to hear you got your stuff way ahead of schedule! (I think?)
let us know what you think of the sound!
(and we like pictures... a lot)
[black]-"The further we go and older we grow, the more we know, the less we show."[/black]
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 Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Dec 2003
Posts: 692
aficionado
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aficionado
Joined: Dec 2003
Posts: 692 |
DON'T DO THAT! 
People skimming the forum may take that as a bad thing...which of course it is not.
Maybe a better title would have been: AXIOM CUSTOMER SERVICE STRIKES AGAIN! or something comparable... 
WhatFurrer
"Meddle not in the affairs of Dragons, for you are crunchy and good with ketchup..."
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Sep 2004
Posts: 11,458
shareholder in the making
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shareholder in the making
Joined: Sep 2004
Posts: 11,458 |
Yeah, I have to admit that my heart skipped a beat!
::::::: No disrespect to Axiom, but my favorite woofer is my yellow lab :::::::
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Jan 2004
Posts: 3,016
connoisseur
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connoisseur
Joined: Jan 2004
Posts: 3,016 |
samson- haha, you got all them suckas!! i just KNEW it had to be a joke..
you got super lucky.. my custom cabinets took 4 weeks(exactly 28 days from ordr) to get to me. and just like you, i was very pleased cause i was expecting the full 6 weeks that they told me.
its stories like ours that keep the 'legendary' CS from axiom alive.
bigjohn
EXCUSE ME, ARE YOU THE SINGING BUSH??
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: May 2003
Posts: 2,185
connoisseur
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connoisseur
Joined: May 2003
Posts: 2,185 |
yeah, what they said.
you got all of us axiom owners' hairs on end for a second there.
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Mar 2005
Posts: 586
aficionado
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aficionado
Joined: Mar 2005
Posts: 586 |
So what finish did you get? Bust with the pics!
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Mar 2002
Posts: 1,351
connoisseur
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connoisseur
Joined: Mar 2002
Posts: 1,351 |
I'd change the title as well.
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Sep 2003
Posts: 427
devotee
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devotee
Joined: Sep 2003
Posts: 427 |
Maybe Axiom is getting faster with their custom work. They seem to constantly be striving for better CS even though I cant see anyone asking for more from them. Honestly, they are making all other companies look bad.
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Re: DO NOT TRUST AXIOM CUSTOMER SERVICE!!
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Joined: Mar 2004
Posts: 139
veteran
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veteran
Joined: Mar 2004
Posts: 139 |
Ha ha!! Good one, Samson.
Next thing your gonna tell us is that they're planning a picnic for all their customers!!
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