Axiom Home Page Forums General Discussion Home Theater HT in-progress

Well, that was the easiest, fastest exchange I ever went though. Monday I emailed support. Got an email to call back the next day. On Tuesday epson support answered their phone with-in 5mins … another 20minutes to verify stuff and today, Thursday, the replacement unit has arrived. Now just need to test, install and send the broken one back … hopefully I will find some time tomorrow….

Commendations to Epson. A great warranty experience makes for great word-of-mouth advertising. It's unfortunate that some (most?) companies view it as a business expense and try to obfuscate the process, thinking that it's a win when the customer gives up. I personally move on to competitors when I get a sub-par ownership experience.

This will motivate me to try to get a hold of Harman/JBL today to do the headphone warranty claim that I've been putting off.

Checking out the latest projectors … epson came out with an upgrade to mine, the QB1000B, which from the spec looks almost the same except it’s rated at 3300 lumens (600 more), has dynamic tone mapping, HDMI is now HDCP 2.2 (up from 2.1) for only $8000. Kind of think that getting a bit out of the value box for me … although the extra lumens and tone mapping are both high on my want list. Think for that money they should have at least thrown in 3D.

Watching the UST projector space. Keeps getting better and cheaper … certainly would solve my family room field of view issue (I’d move the LG to the bedroom. That is, if my wife can get over having a tv in that space) …. but still by the time your done with a projector & screen your talking $3k-4k.