Commendations to Epson. A great warranty experience makes for great word-of-mouth advertising. It's unfortunate that some (most?) companies view it as a business expense and try to obfuscate the process, thinking that it's a win when the customer gives up. I personally move on to competitors when I get a sub-par ownership experience.

This will motivate me to try to get a hold of Harman/JBL today to do the headphone warranty claim that I've been putting off.


Author of "Status 101: How To Keep Up In A World That Keeps Score While Buying Into Buying Less"